Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We offer Australia-wide delivery on our units. Please note, that if you reside remotely, your order will be sent to your nearest freight depot for collection. Please feel free to contact us if you have any questions. We are also happy to ship units via your chosen courier. Just give us all the details, and we can run from there.
All Accessories (water filters, ice bags and scoops etc) all ship from our Darwin warehouse.
Ice Machines ship from our three warehouse locations in Darwin, Brisbane, and Melbourne. Certain units are only located at certain sites, such as the BREMA Extra Large 33-gram CB units being in Darwin. If you have any questions regarding the location and ETA of units getting to you, please call us on 1300 226 668 or email sales@cannindustries.com.
We will happily provide you with a tracking number for your items via email after they have shipped.
All large items (ice machines etc) are generally sent via Northline Couriers and small items, or accessories orders are generally sent via StarTrack/AusPost.
Orders ship ASAP and generally the next day, depending on the time the order is placed.
Oh no! Please, prior to opening the unit, take as many photos of the damage as you can, then proceed to open the unit and take photos of any damage to the unit if safe to do so. Please do not sign for the delivery if there is clear damage to the unit. Contact us, and we will provide directions from there.
If you need to swap an item
Warranty and Returns
Brema Ice and Manitowoc offer a 3-year parts and labour warranty on their ice machines from date of purchase.
Cann Industries is the Darwin-based warranty agent for Ice-O-Matic, Manitowoc and Brema Ice, but there is also a national network of service agents around Australia who will be more than happy to assist.
Should you find you have an issue with your ice machine, please do not hesitate to contact us and we can assist you with logging a warranty claim.
We do not accept returns if you simply change your mind. Please read up on the unit, using the specifications provided to ensure the unit purchased suits your requirements.